• Holder, Ring and Cap: Wash in hot soapy water or in the top rack of the dishwasher away from the heat source.
• All Nipples (before first use): Should be boiled for five minutes. After each use, wash in hot, soapy water for about one minute and rinse thoroughly.
• Silicone Nipples: May be boiled for five minutes weekly to maintain cleanliness and are dishwasher safe (top of rack only). Do not attempt to enlarge hole of silicone nipple, as this will cause tearing.
• Latex Nipples: Latex Nipples should not be boiled after first time and should not be placed in steam sterilizers or dishwashers

As with all infant feeding products, clean as soon as possible after each use.

• Wash in the top rack of dishwasher on dry cycle or hand wash with hot, soapy water for about one minute.
• Be sure to disassemble all parts of your VentAire® Advanced bottle prior to washing.
• Remove all parts by removing the vent from the vent ring and the nipple from the nipple ring.
• Dry thoroughly.

• VentAire® bottles and hoods are made of clarified polypropylene.
• VentAire Advanced Crystal Clear™ bottles are made of co-polyester, clear plastic material.
• Nipples and vent disks are made of silicone, and the rings and bottom vent are made of polypropylene.

No, the vent should always remain in the bottle while feeding. The uniquely designed vent is an integral part of the VentAire® bottle system. It is the mechanism that allows the bottle to vent air and eliminate pressure that makes feeding difficult. Without properly installing the vent, milk will drain from the bottom of the bottle.

Using a bottle warmer for VentAire® and Kinder-Grip® bottles should be ok as long as you follow the manufacturer's instructions. However, since our VentAire® bottles have not been tested with all bottle warmers, we cannot guarantee the integrity using this method of warming. For best results, we recommend following the instructions on our product insert. For warming Drop-Ins® bottles, please see next question "How do I heat breast milk or formula?"

You can heat formula by placing bottle in a container of warm water for several minutes with the cap off the bottle. Do not heat in boiling water. Always remove cap before warming in container. Or, warm liquid in a separate container and cool lukewarm (at least 15 minutes if boiled) before pouring into bottle.

We don’t recommend using a competitor’s nipples, since we cannot guarantee that they will work effectively due to the unique venting system of our bottles.

When baby is putting too much effort into feeding, it may be time to try the next flow rate.

Yes, Playtex® Drop-Ins® NaturaLatch® latex and silicone nipples can be used with the VentAire® wide bottles. For standard VentAire® bottles, you must use the VentAire® Standard nipples.

Kinder-Grip® Bottles and hoods are made of clarified polypropylene, the nipples are made of silicone.

No messy ice, no bulky ice packs — just place the tote in the freezer overnight, remove and use!

To use Drop-Ins® Liners:

1. Open package at perforated circles at the bottom, remove liner.
2. Place liner into Nurser and fill.
3. Pull nipple through retainer ring and screw onto Nurser.
4. Discard liner after single use.

Playtex offers the Drop-Ins® Breast Milk Storage Kit, which is freezer safe.  This will allow you to pump, store and feed using a Drop-Ins® liner.

• When pumping is completed, remove the breast cup and pump adapter from the liner ring.
• Screw the sealing cap onto the liner ring to seal the breast milk inside the Drop-Ins® liner.
• Set the sealed breast milk upside down inside the freezer or refrigerator for storage.  This keeps the filled liner stable on your shelf. 
• When you are ready to feed, remove the breast milk from the freezer or refrigerator.  Screw the sealed liner onto a Playtex® Nurser holder.  The liner ring will screw onto the holder for your convenience.
• Thaw in refrigerator or by running under warm water. 
• Remove the sealing cap and replace with a nipple and nipple ring.  Now you are ready to feed your baby

Without the Drop-Ins® Breast Milk Storage Kit:

• For Drop-Ins® liners, we recommend securing the top with a rubber band or twist tie.
• For standard liners, we recommend double-bagging and securing the top with a rubber band or a twist tie.
• Set upright in the freezer.
• Thaw in refrigerator or by running under warm water.

No, it is not necessary since the Playtex® Drop-Ins® Liners and standard liners collapse and contract just like the breast to deliver nourishment, not air.  Playtex® liners are made of a flexible plastic that will mold to the liquid as the baby feeds. Because of this, air will not get through to the baby’s mouth, nor will a vacuum form, which can cause baby to suck in the air around the nipple. However, we are aware that many consumers want to expel air. There is no problem with doing this; but, we advise that you do this carefully, without the use of sharp objects, so you don’t cut the liner.

If you are using the new expandable Drop-Ins® liners in your current Nurser system, use the liner for ounce/mL measurements, not the holder.  Our new holders have updated ounce/mL markings to match the expandable 10oz liners.

Sterilization is not necessary for holders since there is no direct contact with liquids. However, if you want to sterilize, follow these instructions:

• Original Holders:  It is ok to boil these. You can also use steam sterilizers as long as you follow the manufacturer’s instructions.
• Premium or Decorated Holders: We don’t recommend using steam sterilizers or boiling these since this material cannot handle the temperatures required and the bottles will be damaged during the sterilizing process.

Materials include:

• The Original holder is made of polypropylene
• The Premium and Premium Decorated holders are made of Kostrate, a clear plastic material. 
• The nipple ring and cap are made of polypropylene.
• The liners are made of linear low-density polyethylene.
• The amber color nipples are made of natural latex and our clear nipples are made of silicone.

We offer different nipple styles to give mom and baby choices.  We offer latex and silicone nipples in different flow rates to meet our consumers’ needs.

Before first use, boil for five minutes. After each use, wash in hot, soapy water for about one minute and rinse thoroughly. Latex Nipples should not be boiled after first time and should not be placed in steam sterilizers or dishwashers.

We suggest the slow flow nipple for babies 0-3 months, medium flow for babies 3+ months, and fast flow for babies 3-6+ months. Please note: this information is provided for guideline purposes only, and you should use whatever nipple is comfortable for you and your baby.

Yes, in silicone only.

Inspect nipples regularly especially when baby is teething. If nipple becomes sticky, swollen, cracked, torn or shows other signs of excess wear, discontinue immediately.

Latex nipples should be changed every 2 to 3 months. Use nipple diameter test on back of packaging to help determine if nipple needs to be replaced.

No. Several studies have shown that there is no link between pacifier use and the success of breastfeeding your baby. Researchers at the University of Virginia School of Medicine reviewed 29 studies from 12 countries and found that moms who used pacifiers did stop breastfeeding sooner, and pacifiers were not the reason.

Silicone and latex pacifiers should be cared for in different ways

For silicone pacifiers: Boil for five minutes before first use.  Wash regularly in hot, soapy water or use dishwasher top rack to maintain cleanliness. Or, use our Snap ‘n Clean™ Sterilizer Cover to kill 99.9% of bacteria in just 2 minutes by filling the sterilizer to the water line, inserting the Ortho-Pro pacifier into the sterilizer with nipple faced down until shield snaps into place and microwave on high for 2 minutes. 

For latex pacifiers: Boil for five minutes before first use. Do not boil thereafter. Wash regularly in hot, soapy water for about one minute and rinse thoroughly. Always wait for pacifier to cool before giving to baby. Do not use dishwasher or steam sterilizer.

Silicone and latex pacifiers wear differently and should be replaced at different times.

For silicone pacifiers:  Inspect the nipple portion regularly, especially when baby is teething. If pacifier becomes cracked, torn, or shows other signs of excess wear, discontinue use immediately.

For latex pacifiers:  All natural latex can weaken after 2-3 months of normal use and should be replaced. Inspect the nipple portion regularly, especially when baby is teething. If pacifier nipple becomes sticky, swollen, cracked, torn or shows other signs of excess wear, discontinue use immediately. Do not expose to excessive heat or direct sunlight for an extended period of time.

Boil teether for five minutes before first use. Wash regularly in hot, soapy water for about one minute and rinse thoroughly, or use dishwasher, top rack only. Boil teether for five minutes weekly to maintain cleanliness.

Hand teether to baby to train him/her to self-soothe. You may guide baby to move teether to one side of mouth or the other to best target sore side gums.

Remove valve from lid and place in valve storage area in lid. Wash lid/valve and cup in top rack of dishwasher, away from heat source, or hand-wash each part separately. Avoid use of abrasive cleaners.

For a Guaranteed Leak-Proof seal*, twist lid closed until you hear/feel the click and you see the arrow on lid point anywhere within the zone marked on the cup rim.

For cups with spouts, push the valve firmly into both holes, until it can’t be pushed any further, to ensure optimal spill-proof performance and drinkability for child.

For straw cups, close the slider on the top of the cup to store the straw, keep it clean to help ensure best performance.

Do not use cups with carbonated beverages or pulpy juices. Do not use cups in the microwave.

*If not completely satisfied, then return for full refund of purchase price, or replacement.

You should be able to find them through online stores, such as PlaytexStore.com (1-800-667-4860). They accept credit card orders and stocked items are shipped within 48 hours. Straws are sold at PlaytexStore.com

They should be available in supermarkets, drug or discount stores, such as Wal-Mart, Walgreens, Target and Babies"R"US. If you are still unable to find them, you can search online stores, such as PlaytexStore.com (1-800-667-4860). They accept credit card orders and stocked items are shipped within 48 hours. 

These cups do not contain BPA.

Insulator® spout and straw cup
The Inner Cup is made of Polypropylene. The Outer Cup is made of Kostrate plastic. The lid is made of Polypropylene. The Straw and Valve are Silicone.

Lil’ Gripper® Spout and straw cup
The Cup is made of clarified polypropylene, the lid is polypropylene, and the straw and valve are silicone. 

The First Sipster® cup
The cup is made of clarified polypropylene and the lid is polypropylene with TPE (thermal plastic elasticizer) spout and handles.

The Sipster® cup and lid are polyethylene.

The First Lil' Gripper™ Straw Trainer cup
The cup is made of clarified polypropylene; the lid and slider are polypropylene with TPE (thermal plastic elasticizer) handles. The top straw is silicone and the bottom straw is high-density polyethylene.

Step 1: Clean the cup before first use and immediately after each use. Cleaning instructions: The cup, lid, and valve (or straw) are top rack dishwasher safe, away from the heat source, or are hand washable. Remove the valve from cups with spouts, or remove both straw pieces and open the valve connected to the short straw. For the First Lil’ Gripper™ Cup, separate the top from the bottom straw, from the lid before washing. For cups with spouts, store the valve under the lid when washing parts in the dishwasher. Avoid use of abrasive cleaners.

Step 2: For cups with spouts, after cleaning, pinch both ends of valve to open slits. 1). Then insert the valve firmly until it can’t be pushed any further. 2). For cups with straws, after cleaning, pinch attached valve to open slit before reinserting it back into the end of the short straw. 3). Then reinsert short straw though bottom of lid and attach long straw onto end of valve. For the First Lil’ Gripper™ Cup, attach long straw into top straw.

Step 3: After filling the cup, screw lid on tightly by twisting until the arrows line up and you hear/feel the click.

No, we don’t recommend microwaving since liquid inside can heat unevenly or over heat and burn baby’s mouth even if outside of cup feels cool.

No, do not place the Insulator® cups in the refrigerator or freezer prior to using.  The insulation properties do not require the cup to be chilled prior to use.

There is no exact time measurement on this, however, Playtex® Insulator® cups keep drinks cool and fresh for twice as long as ordinary spill-proof cups.

Before first use and after each use, wash in warm, soapy water and rinse thoroughly. Dishwasher safe — top rack only.

For all other question, please call 1-800-222-0453.

It sounds like the silicone valve/straw is heeled together.  Gently pinch the bottoms of the silicone valve (or the valve attached on the top straw) to make sure slits at bottom are open.

Tips for Optimal Performance

• For a Guaranteed Leak-Proof seal*, twist lid closed until you see the arrow on lid line up with arrow on cup base, and you hear and feel the click.
• For cups with spouts, push the valve firmly into both holes, until it can’t be pushed any further, to ensure optimal spill-proof performance and drinkability for child.
• For straw cups, close the slider on the top of the cup to store the straw, keep it clean to help ensure spill-proof performance.
• Cups should be kept upright to ensure spill-proof performance.
• Do not use cups with carbonated beverages or pulpy juices.
• Do not use cups in the microwave.
• Do not use warm liquids.

The cup is leak-proof* and break-proof when used as intended.

*If not completely satisfied, then return for full refund of purchase price, or replacement.

Follow the cleaning instructions for each component below.

Pump, Tubing and “Y” Connector Care:

• Clean the pump with a soft cloth. Do not put the pump in the dishwasher or allow the pump to get wet. The pump is an electrical appliance and must be kept away from liquids.
• Do not attempt to remove back of pump housing due to risk of electric shock. Doing so will void the product warranty.
• Do not sterilize or wash the pump, tubing or “Y” connector. The Playtex® System Petite Double Electric Breast Pump has been designed so that no breast milk will ever come in contact with these components, and no air from these components will come in contact with your breast milk. Therefore, there is no need to wash or sterilize these parts.
• Be sure all tubing is stored safely, away from children.
• If the tubing or “Y” connector is lost, worn or damaged, call 1-800-667-4860 to purchase replacement parts.

Cleaning the Breast Cup and Breast Milk Storage Components:

• Prior to first use and before each use, disassemble, wash and sanitize or sterilize all Breast Cup and Breast Milk Storage components. Wash these parts in the dishwasher (top rack only) or hand-wash in hot, soapy water for about one minute and rinse thoroughly. Sterilize these parts in a steam sterilizer or sanitize by boiling for 20 minutes in water.
• As with all infant feeding products, clean as soon as possible after each use.
• Discard Drop-Ins® Pre-Formed Liners after each use.

There are several ways to get help. First, we encourage you to follow directions included in the box your Diaper Genie® diaper disposable system came in. You can also watch the video available on our website. Lastly, for one-on-one assistance, call our toll free number (800-843-6430) and a representative will be happy to assist you.

The Diaper Genie® II System has a one-hand design to make diaper changing a breeze.  The Diaper Genie II Elite™ System has an easy to use foot pedal that allows hands-free opening. It also has a double-lock design that seals in odor.

There is one refill for Diaper Genie® II and the Elite™ Systems — both brand names are shown on the package. The Multi Stage Refill that is sold in many stores is for the Diaper Genie® Twistaway™ System and it will only fit that unit.

Like everything in baby’s room, you should clean your pail periodically. For best results, follow the instructions included in the box your Diaper Genie® diaper disposal system came in on disinfecting and deodorizing cleaners.

The Diaper Genie® II and the Diaper Genie II Elite™ Advanced Disposal Systems are designed to hold newborn and toddler sized diapers. Pull up pants, if rolled properly, will fit inside either unit.

Diaper Genie® refills may be found at WalMart, Babies R Us, Target, and Kmart.  Many of these stores often have on line stores where the product can be purchased.  Playtex has an on line store as well at Playtexstore.com or by calling 1-800-667-4860.

Yes, both units can be recycled at locations that recycle number 5 plastics.

It seals 270 Newborn diapers, 233 #1 diapers, 192 #2 diapers, 176 #3 diapers, 144 #4 diapers and 105 #5 diapers.

The difference between Twistaway® refills and Diaper Genie II Elite™ and Diaper Genie® II System refills:

• Refills for the Diaper Genie II Elite™ and Diaper Genie® II systems are interchangeable.
• Diaper Genie® Twistaway® System Refills are unique and cannot be used with any other system.  Despite their size difference, both refills hold approximately the same number of diapers.
• Diaper Genie II Elite™ and Diaper Genie® II System Refills are blue, use a five-layer odor-barrier technology and are unscented.
• Diaper Genie® Twistaway® Refills are green and have a triple-barrier baby-scented film.

No, since June 2008 all Playtex® Infant Feeding Products have been BPA free.  To know for certain that you are getting a BPA free product look for the symbol below:

You can ask a store manager at your local retail store to order it for you or you can search online stores.

You can ask a store manager at your local retail store to order it for you or you can search online stores, such as: PlaytexStore.com (1-800-667-4860). They accept credit card orders and stocked items are shipped within 48 hours.

Replacement parts can be ordered online at PlaytexStore.com or by calling 1-800-667-4860.